The questions posed below are selected from a cache of those written on file cards between the 1940s and the late 1980s, as far as we can tell from the dates on each card. When the staff of the Library discovered them a few years ago in a small gray file box, they inspired awe, laughter, and, most importantly, the box provided a snapshot of the interests of people coming into the Library. Some clearly reflect the times and particular concerns of the day while others could just as well be asked of NYPL—or Google—today.
Since The New York Public Library opened its doors in 1895, its librarians have been greeted with an unending stream of questions. The people of New York City—and beyond—have a voracious appetite for knowledge and, for more than 100 years, the Library is where they have come for answers. In the 1920s, staff provided instructions on how to shear camels and directed patrons to prints illustrating 14th-century corsets. In 1956, a schoolteacher phoned to learn the signatories to the 1888 Suez Treaty. The Library’s highly trained staff has even sought an answer to what makes mud stick together.
Providing these answers can be a time-consuming endeavor. To meet growing demand, the Library started the Telephone Reference service in 1968. This later became “Ask NYPL” with email service added in 1996. In September 1999 the Library developed a website that would allow online visitors to, “submit questions to librarians via an online form [and] . . . browse and search through the archive of questions and answers.” Ask NYPL staff developed its own question software with Ask Librarians Online, on November 6th, 2000.
Currently, the service is administered principally by a dedicated staff of 12 (with modest assistance from librarians throughout NYPL). A chat service is staffed by NYPL librarians Monday through Saturday from 9 a.m. to 6 p.m. These chats are generally brief and the questions asked are usually of a directional or referral nature. In July 2017, the Library transitioned to platforms that allowed the team to also answer questions via Twitter and Facebook.
Despite the myriad ways, online and off, that exist today to search for answers and guidance, the Library’s resources are more popular than ever.
Can you give me the name of a book that dramatizes bedbugs? (1944)
We have not found any books that dramatize the lowly bedbug. Bedbugs,
though traumatic to many who encounter them, are rather undramatic
insects. They quietly drink blood, leaving itchy bites on their victims,
but are not known to transmit or spread disease. They are certain to
make one uneasy though. One would like to think that, in Melville’s Moby-Dick, Ishmael and Queequeg take turns harpooning bedbugs, but as we know, they turned their attention to a certain whale.When one travels west in the U.S. and crosses the desert, does one cross on camels? (1946)
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